Oakwood Wills Ltd respects your privacy and takes care of the personal information you provide through this website. This page explains what information may be collected, why it is used and the choices available to you.

Who is responsible for your information

Oakwood Wills Ltd is responsible for the personal information collected through this website. You can contact us by telephone on 07832 331594 or by email at [email protected].

Information we collect

When you contact us, we may collect your name, telephone number, email address, postcode, preferred contact method and the information you choose to include in your message. The website may also record basic technical information, such as your IP address, browser type, device type, referring page and the pages you visit.

How we use your information

• To respond to your enquiry and arrange an initial conversation or home visit.
• To provide the service or information you request.
• To keep the website secure, prevent spam and understand how it is used.
• To meet legal, regulatory, insurance and record-keeping obligations where applicable.

We do not sell your personal information. We will not add you to unrelated marketing communications simply because you submit an enquiry.

Legal grounds

Depending on the circumstances, Oakwood Wills may use personal information because you have asked us to take steps before providing a service, because it is necessary to perform an agreement, because there is a legitimate interest in responding to enquiries and operating a secure website, because the law requires it, or because you have given consent.

Who may receive information

Information may be processed by carefully selected providers that support the website, email, hosting, security, analytics or professional services. They should receive only the information needed for their role and be required to protect it. Information may also be disclosed where required by law or to protect legal rights.

How long information is kept

Enquiry information should be kept only for as long as it is reasonably needed to respond, provide any requested service, maintain appropriate business records and meet legal, regulatory or insurance requirements. The final published page should state or link to Oakwood Wills’ actual retention arrangements.

Cookies and analytics

The website may use essential cookies needed for security, forms and basic operation. Optional analytics or advertising cookies should not be set until the visitor has made a choice through the cookie banner. Visitors should be able to reject optional cookies as easily as they accept them and change their choice later.

Your rights

You may have rights over your personal information, including the right to ask for access, correction or deletion, to restrict or object to certain uses, and to withdraw consent where consent is relied upon. You can contact Oakwood Wills using the details above. You also have the right to raise a concern with the Information Commissioner’s Office.

Security and external links

Reasonable measures are used to protect information submitted through the website. However, no website or email system can guarantee absolute security. Links to external websites are governed by the privacy information provided by those organisations.